Epicor eFrontOffice/Clientele Suite

Clientele/eFrontOffice is an integrated Customer Relationship Management (CRM) system.  Clientele quickly captures, routes, organizes and stores the information that comes out of all customer interactions -- phone calls, e-mail and even automated Web contacts.  This information can then be shared and analyzed and utilized every time you're in contact with the customer.  The result:  satisified customers.  And satisfied customers keep coming back.

Epicor Clientele enables you to manage the entire lifecycle of a customer, from generating leads to closing sales, and to providing superior support that results in additional business. It provides integrated sales and customer support functionality that helps organizations acquire, retain and grow profitable, long-term customer relationships.  The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies focused on their customers.

OTS associates have many years of knowledge and experience in implementing as well as customizing Epicor eFrontOffice/Clientele.  We have the ability to provide the following services to your organization: 

•We can provide you with eFrontOffice/Clientele database (SQL Server) layout and schema information.  Best practices when upgrading from one version to another.  We’ve been through many versions so our knowledge on upgrades is extensive.

•We can provide you with answers as to how modules within eFrontOffice/Clientel work and process your data.

•We can provide you with development capability both through eFrontOffice/Clientele as well as externally through 3^rd party languages. 

•We can provide you with top notch experienced business analysts that can guide you in the proper direction when it comes to utilizing the Epicor eFrontOffice/Clientele suite.

This is only a small part of what our OTS staff members can provide to you.  We’ve worked with Epicor Support for many years and know what can and cannot be accomplished without hiring Epicor Consulting services.  We’d like to provide you with our services should you need them.   

If you have any questions regarding what we can provide, please feel free to contact us at your convenience and we will be more than happy to answer those questions.

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